Return & Refund Policy

Punit Instrument Pvt. Ltd. manufactures and supplies industrial weighing scales, weighing systems, weighing automation, customised software, printers, indicators, load cells and related equipment. Some of our products are standard products, while many are manufactured, configured or customised according to the customer’s specific technical requirements.

This Return & Refund Policy explains the conditions under which returns, replacements, cancellations and refunds may be accepted.

1. Standard Products

Standard, non-customised products may be eligible for return if:

• The return request is made within 7 days of delivery.
• The product is unused and in its original condition.
• The product has not been installed, modified, programmed or customised.
• All original accessories, manuals, certificates and packaging are returned with the product.
• The customer provides the invoice or order reference.

All return requests are subject to inspection and approval by Punit Instrument Pvt. Ltd.

2. Customised, Made-to-Order and Special Products

Products manufactured, fabricated, programmed, configured or customised specifically according to the customer’s requirement are generally not eligible for return or refund once production or customisation has started.

This includes, but is not limited to:

• Custom platform sizes
• Special weighing capacities or readability
• Custom stainless-steel or mild-steel fabrication
• Custom label formats
• Punit ERP customisation
• Custom software development
• SAP / ERP integrations
• Barcode / QR workflows
• Check-weighing systems
• Custom weighing automation
• Special hardware modifications
• Made-to-order industrial systems

However, if a customised product has a confirmed manufacturing defect or materially differs from the approved technical specification, Punit Instrument Pvt. Ltd. will evaluate the case for repair, replacement or another suitable resolution.

3. Defective or Incorrect Products

If a product is received with:

• A manufacturing defect
• Transit damage
• Incorrect product supplied
• Missing components
• Material difference from the confirmed order specification

the customer should contact Punit Instrument Pvt. Ltd. within 7 days of delivery.

The customer may be required to provide:

• Invoice or order number
• Photographs
• Video of the issue
• Product serial number
• Description of the problem

After inspection and verification, Punit Instrument Pvt. Ltd. may, as appropriate:

• Repair the product
• Replace the defective component or product
• Provide technical support
• Approve a return
• Process a refund where applicable

4. Products Not Eligible for Return

Unless there is a confirmed manufacturing defect or incorrect supply, returns may not be accepted for:

• Customised or made-to-order products
• Products that have been installed or commissioned
• Products that have been physically modified
• Products with damaged seals or identification labels
• Products damaged due to misuse, improper handling or improper installation
• Products damaged due to electrical fluctuations, water, impact or unsuitable environmental conditions
• Software licences or customised software after activation or development has started
• SAP / ERP integration or custom-development work already performed
• Used consumables
• Labels, paper rolls, ribbons and other consumable materials once opened or used

5. Return Authorization

Customers should not send any product back without prior approval from Punit Instrument Pvt. Ltd.

To request a return, contact our team with:

• Customer name
• Order / invoice number
• Product name
• Serial number, where applicable
• Reason for return
• Photos or videos, where relevant

Once the return is approved, Punit Instrument Pvt. Ltd. will provide the applicable return instructions.

6. Return Shipping

For products confirmed to have a manufacturing defect or where the wrong product was supplied, Punit Instrument Pvt. Ltd. will determine the appropriate return or transportation arrangement.

For approved returns of non-defective standard products, return transportation, packing and shipping charges may be borne by the customer.

Products should be properly packed to prevent damage during return transit.

7. Inspection of Returned Products

All returned products are inspected after receipt.

A refund or replacement may be declined if:

• The product is physically damaged after delivery
• Parts or accessories are missing
• The product has been altered
• The product shows misuse
• The original serial number or identification has been removed
• The returned product does not match the supplied item

8. Refunds

If a refund is approved, it will generally be processed within 7–10 business days after the returned product has been received and inspected.

Refunds will normally be made through:

• The original payment method, where possible, or
• Bank transfer to the verified customer account

Bank processing time may vary after the refund has been initiated.

9. Partial Refunds

In some cases, a partial refund may be offered if:

• The product is returned without original packaging
• Accessories are missing
• The product shows minor signs of use
• Restocking, inspection or reconditioning is required

Any deduction will be communicated to the customer before the refund is processed.

10. Order Cancellation

For standard products, cancellation may be accepted if the order has not yet been dispatched.

For customised or made-to-order products, cancellation may not be possible once:

• Manufacturing has started
• Material has been procured
• Fabrication has begun
• Software development has started
• Custom configuration has started
• Integration work has begun

Any cancellation request should be submitted as early as possible.

11. Exchanges

Where appropriate, Punit Instrument Pvt. Ltd. may offer an exchange instead of a refund.

Exchanges are subject to:

• Product condition
• Product availability
• Technical compatibility
• Inspection and approval

Any price difference between the original and replacement product may be payable or refundable as applicable.

12. Warranty Claims

Warranty claims are handled separately from normal product returns.

Punit Instrument Pvt. Ltd. provides warranty and after-sales support according to the product and quotation terms.

A warranty claim may involve:

• Remote technical support
• Repair
• Replacement of defective components
• On-site support where applicable

Normal wear and tear, misuse, accidental damage and damage caused by improper installation or environmental conditions may not be covered under warranty.

13. Legal Metrology and Calibration Documentation

Where applicable, weighing instruments supplied by Punit Instrument Pvt. Ltd. may include Legal Metrology verification/stamping, model approval and calibration-related documentation according to the product and intended use.

Statutory certificates and verification documents associated with a particular instrument may need to remain linked with that instrument and may affect return or replacement procedures.

14. International Orders

For export orders, return and refund procedures may differ because of:

• International freight
• Customs duties
• Import taxes
• Export documentation
• Local regulatory requirements
• Installation and commissioning requirements

International customers should contact Punit Instrument Pvt. Ltd. before returning any product.

Customs duties, taxes and other government charges may not be refundable by Punit Instrument Pvt. Ltd.

15. Contact Us

For any return, refund, replacement or cancellation request, please contact:

Punit Instrument Pvt. Ltd.

Website:
https://punitinstrument.com

Email:
punitinstrument@gmail.com

Phone:
+91 97253 53523
+91 97375 99004
+91 97375 05889
+91 98985 99004

Address:
17, Hariyog Estate, Behind Naroda Fire Station,
Omnagar Road, Ahmedabad – 382345, Gujarat, India

16. Policy Updates

Punit Instrument Pvt. Ltd. may update this Return & Refund Policy from time to time to reflect changes in products, services, regulations or business practices.

The latest version published on our website will apply.

Last Updated: September 2026