Last updated: [20/12/2025]
At Punit Instrument Private Limited, we value transparency and customer satisfaction. This Return & Refund Policy outlines the conditions under which products purchased from our website can be returned, replaced, or refunded.
1. Eligibility for Returns
Due to the nature of industrial weighing equipment and customized systems, returns are subject to the following conditions:
- Products must be unused, uninstalled, and in original packaging
- Return requests must be raised within 7 days of delivery
- Items must be free from physical damage, tampering, or misuse
- Custom-built, software-integrated, or calibration-specific products are non-returnable
2. Non-Returnable Items
The following products are not eligible for return or refund:
- Customized or made-to-order weighing systems
- Software licenses, activated software, or digital products
- Products damaged due to improper handling, electrical faults, or environmental factors
- Products installed, calibrated, or commissioned at the customer site
3. Damaged or Defective Products
If you receive a product that is:
- Physically damaged during transit
- Incorrectly supplied
- Dead on arrival (DOA)
You must notify us within 48 hours of delivery with clear photos or videos of the issue.
After verification, we will offer:
- Replacement, or
- Repair, or
- Refund (only if replacement is not feasible)
4. Refund Process
- Approved refunds will be initiated within 7–10 business days
- Refunds will be processed to the original mode of payment
- Shipping, installation, calibration, and service charges are non-refundable
- Bank or payment gateway processing times may vary
5. Return Shipping
- Return shipping costs must be borne by the customer unless the issue is due to our error
- Products must be securely packed to prevent transit damage
- We are not responsible for items lost or damaged during return shipment
6. How to Request a Return or Refund
To initiate a return or refund request, contact us at:
